FAQs


Who are Bijou Haus?

Bijou Haus is an online boutique art gallery dedicated solely to bringing you the artistic creations of Nguyen Thi Mai, a contemporary artist based in Saigon, Vietnam.

All paintings are one of a kind. The artist does not do prints, limited or otherwise. Each painting comes with a certificate of authenticity, signed by the artist herself.

Who is Nguyen Thi Mai?

Nguyen Thi Mai is a self taught contemporary artist focusing mainly on acrylic painting and lacquer painting. Mai started her journey in art in 2004. Within a relatively short span of time, she has achieved much, participating in international art biennials and having her art collected by art museum. Her paintings have also featured in various art magazines in Europe and the United States. You can learn more about the artist at https://NguyenThiMai.com.

Where do Bijou Haus ship and deliver to?

In general, we ship worldwide. But as we are young and lack the scale, certain countries might not be within our coverage. However, we are working with logistic vendors to expand our reach to more countries.

How are the painting(s) packed for shipment?

Paintings can be rolled up (where applicable) or stretched on chassis and packed into carton/wooden boxes for shipment. This is at the sole discretion of Bijou Haus.

How long does it take for my painting(s) to arrive?

We process your order within 03 business days after payment. Under normal circumstances, you would receive your painting(s) within 30 days, depending on delivery services available and the local postal services of each destination. Delays might be encountered during festive seasons due to the high volumes - your understanding and patience are highly appreciated.

What incidentals does the price cover?

The price we charge you includes the shipping charges as well as transit insurance for the painting(s). As we are dealing with fine art, we will be shipping via the safest and fastest option available.

Copyrights

All copyrights and reproduction rights are retained by the artist. The painting(s) may not be reproduced by any process whatsoever without the written consent of the artist, including but not limited to both electronic and non-electronic means. Any reproduction by any means that is made possible by future development in technology is also prohibited.

Are custom fees included in the price?

No. We are not responsible for any custom fee that might be charged to you. By purchasing from Bijou Haus, you agree that any custom or related fees and taxes incurred are your sole responsibility.

What is Bijou Haus' return/refund policy?

We do not accept any return or provide any refund, except when the painting(s) is damaged in transit. In such a case, please provide photographic evidence within 03 days of receiving the painting(s) and we will make a claim against the insurance company. It would be prudent to inspect the painting(s) at time of delivery to make a direct claim to the delivery person. We may also request that the painting(s) be shipped back to the artist at your own cost before a refund can be effected, depending on the requirement of the insurer.

Please note that due to lighting condition or the rendering of the colors on your computer screen, the actual work may look slightly different from the photographic representation shown on the website or that maybe sent to you by e-mail or any other electronic or non-electronic means. Therefore, any claim for return/refund arising from such differences will NOT be entertained.

Personal Information

Please ensure all required information are given correctly and accurately. Bijou Haus will not be responsible for any missing item, late arrival or non-arrival due to incorrect shipping address or lack of contact number (for your local postal service to liaise with you).

At Bijou Haus, we hate spams. We will never spam you and all personal information given to us will be held in the strictest confidence. We will never divulge such information to anyone except third parties required to effect the sales transaction and the delivery process of the products to our customers.

What currency are the prices in?

Our prices are quoted in US Dollar.

Purchasing Process

We will send you an e-mail after receiving your order to confirm the details. Please respond promptly to expedite the delivery.

How could I contact Bijou Haus?

If you are on Facebook, please post or contact via Facebook Messenger at https://Facebook.com/Bijou.Haus, and of course we would appreciate if you could give our Facebook page a like!

Alternatively, you can drop us an e-mail at Bijou.Haus(at)Bijou.Haus. Thank you very much!